Shipping Instructin

1.We offen China EMS post and DHL worldwide service for all orders; a: EMS is cheaper for package weightis -15kgs, EMS is easy for custom clearance in most of countries; EMS is slower than DHL, it always need 7 to10 days arrived.

2. Does shipping charge cover tracking number and insurance?
Shipping charge includes tracking number (all orders) and insurance (orders over ￡75 only). If the order is damaged or lost during transit, you will need to use the tracking number provided by us and contact your local post system for reimbursement.

DREAMBOX500C.Com is not responsible for goods delivered to the wrong address due to address or EMS errors. You create the order, soplease make sure your FULL address details including post code (if any) and daytime telephone number.

3. How long does it take for my order to arrive?
You should generally receive your order within a 7-12 day period. An email will be sent to you when the order is shipped along with a tracking number. You may also view this information in your account order history. You can track your order at EMS Express Site. http://www.ems.com.cn

Time of delivery is EMS: 5~7 days on average worldwide. Our recommendation is to use EMS as they are cost efficient, fast, andreliable.

4. What should I do if my package is stolen/lost/damaged?
DREAMBOX500C.Com cannot be held responsible for unexpected incidents that occur after the order is shipped. If your order is stolen,lost, or damaged during freight, please use the tracking number (which contains insurance information) we supplied and contact the shipping carrier for imbursement. Shipping/Packaging information for insurance claim purposes will also be provided upon request.

5. How is my shipping charge calculated?
Cost of shipping is based on your order's total weight. To see the total cost of your order including shipping, please add the product(s) onto your shopping cart and proceed to the checkout page. You will see the total cost including shipping. The minimum shipping charge is ￡5 through EMS. At DREAMBOX500C.Com, there is no handling fee and the shipping charge is just want we have to pay for shipping your item.

6. Why is my order delayed?
There are couple reasons might cause delay. Stock ability, Holidays, High traffic of PO processing and payment delay. We are not responsible for these delay reasons. We might not be able to process your order if we don't have the product(s) in Stock. Customerwill be notified by E-mail before hand and get full refund if they wish. During checkout you can see if your items out of stock and if it is, then view Upcoming Products on main page of shop for expected arrival date. We will process your order only once payment has been confirmed, in stock, next working day.

7. About Custom Charges
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and you should contact your local customs office or check their website for more information.

Additionally, when ordering from DREAMBOX500C.Com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. We also price the goods VERY cheaply on your delivery information,normally around $10 an item.